Terms of Service – Auburn AI

Auburn AI is operated by Alexander McGregor, a sole proprietor based in Calgary, Alberta. These terms govern all paid consulting engagements – including workflow audits, automation builds, and full-stack AI implementations – unless a signed master services agreement between Auburn AI and the client explicitly supersedes them. Engaging Auburn AI in any paid capacity constitutes acceptance of these terms.

Scope of Work

Every engagement begins with a written Statement of Work (SOW) sent by email before any billable work starts. The SOW defines deliverables, timelines, and access requirements. Work begins only after the client confirms the SOW in writing – a reply email is sufficient.

Work that falls outside the confirmed SOW is treated as a change order. Change orders are quoted separately and must be confirmed in writing before the additional work proceeds. Verbal requests to expand scope do not constitute authorization.

Pricing and Payment

All quotes are in Canadian dollars. Auburn AI’s GST registration status will be disclosed at quote time. If GST applies, it is added to the quoted amount.

Payment terms by engagement tier:

• Tier 1 – Workflow Audit: Paid in full before delivery of the audit report.
• Tier 2 and Tier 3 – Build engagements: 50% deposit due at SOW acceptance, 50% due on delivery. Delivery of final files or handoff documentation does not occur until the outstanding balance is received.

Different payment terms can be agreed in writing before the SOW is confirmed. Invoices unpaid beyond 30 days may result in work being paused until the account is current.

Deliverables and Acceptance

Auburn AI delivers the items listed in the confirmed SOW – no more, no less. On delivery, the client has 7 calendar days to review the work and raise any scope-mismatch issues in writing. A scope mismatch means a deliverable does not do what the SOW described, not that the client has changed their mind about what they wanted.

After 7 calendar days without written objection, deliverables are considered accepted. Accepted work triggers any final payment milestone.

Intellectual Property

Custom workflows, automations, and configurations built specifically for a client become the client’s property once full payment is received. Before full payment, Auburn AI retains ownership of all work in progress.

Auburn AI retains the right to reuse general patterns, architectural approaches, prompt structures, and techniques developed or refined during an engagement. This applies to future client work and Auburn AI’s own tools and properties. What stays with the client is the specific implementation built for their business context.

Auburn AI may reference completed engagements in case studies or portfolio materials in anonymized form. If the client wants to be named or quoted, that requires separate written permission.

Confidentiality

Auburn AI treats all client data, business processes, and operational context shared during an engagement as confidential. This includes information shared during discovery calls, in documents, and in system access provided to complete the work.

If a client requires a mutual non-disclosure agreement before sharing sensitive information in discovery, Auburn AI will sign one. Request this before any discovery work begins. Client-specific data is not shared with third parties or repurposed outside the scope of the engagement.

Warranties and Limitations

Auburn AI warrants that delivered work will substantially perform the functionality described in the SOW at the time of handoff. This is a real commitment – if something does not work as scoped at handoff, Auburn AI will fix it.

Auburn AI does not warrant that automations will continue to perform identically as third-party services update their APIs or change their behaviour. This includes services such as those provided by Anthropic, OpenAI, and n8n. API changes, deprecations, and pricing shifts are outside Auburn AI’s control. After handoff, the client is responsible for ongoing maintenance and monitoring unless a separate support agreement is in place.

Liability Cap

Auburn AI’s total liability arising from any engagement – under any legal theory – is capped at the fees actually paid by the client for that specific engagement. Auburn AI is not liable for indirect, consequential, or incidental damages including lost revenue or data loss.

Termination

Either party may terminate an engagement by written notice.

• If Auburn AI terminates without cause: The client owes only for work completed and documented to the date of termination. Any deposit amounts exceeding the value of completed work are refunded.
• If the client terminates: Work completed to date is invoiced at the applicable rate. Any work in progress is documented and handed over to the client in whatever state it exists at termination. The deposit is applied against the final invoice; if work completed exceeds the deposit, the difference is invoiced and due on receipt.

Governing Law

These terms are governed by the laws of the Province of Alberta and the applicable laws of Canada. Any dispute that cannot be resolved between the parties directly will be heard in the courts of Calgary, Alberta, unless both parties agree in writing to a different venue or process.

Contact

For questions about these terms, contract redlines, or requests for a master services agreement, contact legal@auburnai.ca.

Last updated: April 2026.